Support
Support
Questions, problems, feedback: privacy@pawcommit.com
Answers to common questions are below. The product page has a short FAQ, at traqprep.pawcommit.com.
Backup passphrase
Encrypted Google Drive backups and backup files can be restored only with the passphrase you set. Traqprep cannot reset it. If you lose the passphrase, those backups are unreadable. Keep it somewhere you control. We never store it.
A passphrase needs at least 8 characters. A backup made before a passphrase change still needs the passphrase it was made with.
FAQ
Settings groups start closed. Tap a group title, such as Data & privacy, to open it.
Where is my data?
On your device. There are no Traqprep accounts. Optional backups go to your own Google Drive, encrypted on the device. See Privacy.
I forgot my backup passphrase.
There is no recovery path. Local data on the current device is unaffected. Encrypted backups cannot be decrypted without the passphrase.
How do I restore on a new phone?
Install Traqprep. On the first screen, tap Restore from backup. Enter your backup passphrase. Then connect Google Drive and tap Restore on a snapshot, or tap Import backup file. Confirm with Replace everything. A restore replaces everything on the phone with the backup.
How do I export my data?
Two ways. For a spreadsheet, in Settings, open Data & privacy, then Export Data, and tap Export as CSV. The CSV holds your meals, workouts and weight entries. For a full encrypted backup file, in Settings, open Data & privacy, then Backup, and tap Export encrypted backup file. The file opens with your passphrase.
How do I delete all my data in the app?
In Settings, open Data & privacy, then use Delete all data on this device. Type DELETE to confirm, then choose Delete everything. This removes every diary entry, workout, plan, setting, chat, scan and photo in the app, and the AI keys you saved. The app then starts again at setup. This cannot be undone.
The encrypted backup on Google Drive is not deleted by this step. Google Drive is also disconnected from the device. To remove a backup, see the next question. Files you already exported to a file are not deleted either. Remove them where you saved them.
How do I delete my Google Drive backups?
In Settings, open Data & privacy, then Backup, then Snapshots in Google Drive. Choose Delete on the snapshot you want to remove. Deleting a snapshot in the app removes it from Google Drive. The data on your phone is not changed.
Do I need an API key?
No, for core tracking. The assistant is free, and it needs a key from a provider you choose. Voice input, images in chat and the AI food scan are Pro, and they also need your own key. Requests go to your provider, not to us.
How do I add an AI key?
Go to Settings, open Assistant, tap Manage provider keys, choose your provider, paste the API key, and tap Test connection. When the test passes, tap Save key. Keys stay on this device and go only to that provider.
How do I rename the assistant?
Go to Settings, open Assistant, and tap Name. Enter up to 24 characters. An empty name restores Spike.
How do I change the app language?
Go to Settings, open App, and tap App Language.
What is Traqprep Pro?
A one-time purchase, not a subscription. It will be sold through Google Play. To restore a purchase on a new device, use Restore purchases after signing in to the same Google Play account.
A share link did not open the app.
Open the link on an Android phone with Traqprep installed. If Traqprep is not installed, the page says Coming to Google Play. You can also import a .traqplan file that someone sent you.
Which phones does it run on?
Android 13 or newer.